![]() Please note: If it's your first time setting up a frame, you will need to download the Aura app, create an account, and follow the steps to set up a new frame. How to connect your frame to WiFi using a captive portal: If it is, you will still require an iOS device. However, once you connect the frame to the internet using an iOS device, a compatible Android device can be used to run the Aura app, as well as make any changes to the WiFi network, as long as the new network is not a captive portal. We are also unable to support networks that require a pre-authorization text message. This network type can often be found at airports, assisted living facilities, universities, hospitals, or workplaces.Īt this time, the Android version of our app does not support WiFi setup through a captive portal. This can only be done using an iOS device. When using this reset option, you will not be able to restore the reset frame's content or contributors and you'll have to start the new frame from scratch ( Video FAQ).If the network you are using, requires you to view or interact with a web page in order to access the internet (captive portal), you can connect your Aura to this network using the Aura app. In order to irreversibly reset an Aura frame, please go to this dedicated FAQ and follow the steps in section 2: Removing the frame from everybody's app with factory reset. If you want to restore the reset frame's content and contributors once the frame has been set up again, please share the serial number with Aura's Customer Care Team so they can restore it for you. Next, open your Aura Frames app, tap on the "A" icon in the top left corner and scroll down to the "+ New Frame" option to set up the frame again as per these steps: Setting up a new Aura Frame (VIDEO). If you didn't see the "Factory Data Reset" or "Erasing" message and your frame doesn't display the 4-digit code either, please repeat the process.The actual image may vary by model but the code is the actual confirmation that the reset was successful. ![]() Once completed, the frame will turn on again and display the Aura stock image with the 4-digit Bluetooth pairing code. ![]()
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